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"Thank you again for all of your patience, kindness and understanding that you gave Grace today during her appointment. I am so grateful for both of you and your whole office of wonderful people!
Grace struggles greatly with anxiety around dental work that is compounded by her lifelong fears of choking, her strong gag reflex, her restricted nasal passages, and past negative dental experiences at another office. Even though the appointment didn't turn out as we had hoped, you did everything in your power to reassure her and make her comfortable. The compassion that you displayed will hopefully help contribute to the eventual management of her fears as opposed to adding to them.
I'd like to add an extra 'thank you' for putting yourselves and your families at greater risk of exposure to COVID-19 in order to be there to help continue to care for my family's health. You are true healthcare heroes!" — Amy B.